Overview

This Privacy Policy describes how Samira & Caleb LLC, operating as Samira and Caleb ("we," "us," or "our"), a business based in Harris County, Texas, collects, uses, and protects personal information when you visit SamiraCaleb.com, purchase our planners, journals, stationery, or digital products, subscribe to our communications, or otherwise interact with us.

Our website and products are intended for adults in the United States. This policy explains our information practices.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: Your name, email address, telephone number, and billing or shipping address.

• Purchase information: Products ordered, order history, payment status, shipping details, and return or refund requests. Payments are processed through Stripe. We receive transaction information needed to administer your order, such as payment status and related transaction details.

• Communications: Information you provide through contact forms, email, reviews, or customer support inquiries.

• Preferences and consent records: Subscription preferences and records of your consent to receive communications, including opt-in and opt-out activity.

• Device and usage information: IP address, browser and device information, pages viewed, interactions with our website, and information collected through cookies or similar technologies.

We collect information directly from you, automatically when you use our website, and from service providers that help process orders, payments, deliveries, and communications.

We do not collect your journal entries, completed reflections, or health information as part of using our planners and journals. Those entries remain with you. Please do not submit medical records or other sensitive personal information through our general contact forms or customer support channels.

2. How We Use Your Information

We use personal information to:

• Process and fulfill orders, deliver digital products, and manage shipping, returns, and refunds.

• Send order confirmations, delivery updates, and other transaction-related communications.

• Respond to inquiries and provide customer support.

• Send newsletters, product announcements, special offers, and event information consistent with your preferences and applicable law.

• Maintain records of communication preferences and honor opt-out requests.

• Understand website use and improve our products and customer experience.

• Deliver and personalize advertising, including retargeting ads to people who have visited our website, and measure advertising performance.

• Detect fraud, protect our business and customers, and comply with legal obligations.

You may unsubscribe from promotional emails using the unsubscribe link in those emails or by contacting [email protected]. Unsubscribing from promotional emails does not prevent us from sending necessary transaction-related emails.

3. How We Share Your Information

We do not sell personal information for money. We share device identifiers, IP addresses, browsing activity, and website interaction information with advertising partners to deliver personalized ads and measure advertising performance. These disclosures may constitute a "sale" or "sharing" of personal information or processing for targeted advertising under applicable state privacy laws, even when no money changes hands. See Section 4 for your advertising choices.

We use GoHighLevel to operate our website and manage customer information and communications, and Stripe to process payments. These providers process information needed to provide their services.

We may disclose information in the following circumstances:

• Service providers: We may disclose contact and order information to payment processors, shipping and fulfillment providers, and digital delivery providers; contact information, messages, and consent records to email and customer support providers; and device and usage information to hosting and analytics providers, as needed for their services. We require providers processing personal information on our behalf to protect it and limit its use consistent with applicable law.

• Advertising partners: Advertising networks, social media platforms, and advertising measurement providers may receive device and usage information through cookies, pixels, and similar technologies on our website. They may combine it with information from other websites or services to deliver personalized advertising and measure campaign results.

• Legal obligations: We may disclose information where required by law, legal process, or a valid governmental request.

• Business protection: We may disclose information as reasonably necessary to prevent fraud or protect our rights, property, customers, or others.

• Business transfers: We may disclose information in connection with a merger, acquisition, financing, or sale of business assets, subject to applicable law and appropriate confidentiality protections.

4. Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar technologies to support website functionality, remember preferences, understand traffic, and deliver and measure advertising.

Advertising tracking: We and our advertising partners use these technologies to collect information such as IP addresses, cookie and device identifiers, pages and products viewed, and interactions with our website and advertisements. This information helps us show relevant ads, including ads for our products after you leave our website, and understand whether advertisements lead to visits or purchases. Advertising partners may combine this information with information about your activity on other websites or services.

Your choices: You may request an opt-out of the sale or sharing of personal information for advertising or its use for targeted advertising by emailing [email protected] with the subject line "Advertising Privacy Opt-Out." Please identify the website and the nature of your request; do not send sensitive identification documents. We may ask for limited information needed to apply your choice to the relevant browser, device, or account. We will not require identity verification for an opt-out where prohibited by law.

You may also block or delete cookies through your browser settings and adjust advertising preferences offered by the platforms you use. Browser settings alone may not stop every type of tracking. Where required by applicable law, we honor recognized opt-out preference signals, such as Global Privacy Control, and obtain consent before activating nonessential tracking technologies.

Opting out of personalized advertising does not eliminate all advertisements. You may still see general ads. Browser-based choices may need to be applied separately on each browser or device and may need to be renewed after clearing cookies. Blocking certain cookies may affect website functionality.

5. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, or disclosure.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention and Deletion

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, keeping required business and tax records, resolving disputes, and complying with legal obligations.

Retention periods depend on the type of information and the reason it was collected. We may retain limited consent and opt-out records to document compliance and prevent unwanted communications.

To request deletion, email [email protected]. We will review requests in accordance with applicable law. Certain information may be retained where legally permitted or required.

7. Your Privacy Rights

Depending on where you live, the laws that apply to our business, and applicable exceptions, you may have rights to:

1. Confirm whether we process your personal information and obtain access to it.

2. Receive a portable copy of your personal information.

3. Correct inaccurate personal information.

4. Request deletion of personal information.

5. Opt out of the sale or sharing of personal information, targeted advertising, or certain profiling, where applicable.

6. Withdraw consent where processing is based on consent.

7. Exercise applicable privacy rights without unlawful discrimination.

These rights may apply under Texas, California, or other privacy laws when their requirements for coverage are met.

Submit a request: Email [email protected] with a description of your request. We may need to verify your identity or the authority of someone acting on your behalf. We will respond within the period required by applicable law and explain any permitted extension or denial.

Appeal: If we deny a request and applicable law provides an appeal right, email [email protected] with the subject line "Privacy Request Appeal." We will review the appeal and respond within the legally required period. If an appeal is denied, we will provide information about contacting the appropriate regulator where required. Texas residents may submit a complaint to the Texas Attorney General.

8. Children's Privacy

Our website and products are intended for adults age 18 and older in the United States and are not directed to children, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, contact [email protected] so we can investigate and delete it as required by law.

9. Third-Party Links and Services

Our website may link to third-party websites or services. Their information practices are governed by their own privacy policies. We encourage you to review those policies before providing personal information.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on SamiraCaleb.com with a revised "Last Updated" date. Where required by law, we will provide additional notice or obtain consent before applying material changes.

11. Contact Us

Samira & Caleb LLC
Email: [email protected]
Website: SamiraCaleb.com